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What You Agree to When You Use bdbee

Using bdbee — whether you are browsing the lobby, making a deposit via bKash, or checking a withdrawal status — means you have read and accepted these terms.

Eligibility depends on local lawAccount terms apply from first loginbKash, Nagad, Rocket covered under payment policyPolicy updates notified via account emailContact support to request a copy
bdbee What You Agree to When You Use bdbee
HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

Your account data is held securely and used only for the purposes described in this policy — account operation, payment processing via bKash, Nagad, or Rocket, and fraud prevention. We do not sell your personal information to third parties. You have the right to request what data we hold about you and to ask for corrections if anything is inaccurate. Submit that request through live chat or email with your account ID included.

Data Retention

We keep your account records for as long as your account is active and for a defined period after closure, in line with standard platform policy.

Cookie Policy

bdbee uses cookies to maintain your login session and remember your payment preferences. You can manage cookie settings from your browser at any time.

Account Security

Every login is protected by OTP verification sent to your registered mobile number. We flag unusual access and may ask you to re-verify before processing a withdrawal.

Requesting Changes

To update your registered details — mobile number, email or wallet address — contact support with proof of identity. Changes take effect after verification is complete.

LEGAL CONTACT PATHS

How to Reach Us About a Policy Matter

If you have a question about how a specific policy clause applies to your account — or you want to request a copy of the terms in writing — our support team handles legal queries directly. Reach us through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, include your transaction reference when you write in so we can pull the correct ledger record without delay.

Live Chat Open the chat icon from any page on bdbee. Our team reviews policy queries and account-specific legal questions during operating hours.
Email Support Send your policy question or account dispute to our support email. Attach your transaction ID for wallet-related matters so we can respond accurately.
Account Help Centre Log into your account and navigate to the Help section. You can submit a formal policy query from there and track its status.

Legal Questions Our Account Holders Ask Most

The questions below cover the policy areas we hear about most — from account eligibility to data requests. If your question is not listed here, our support team can address it directly through live chat or email.

Access depends on your local law and whether your region is eligible. We do not make legal determinations for individual users — check the regulations that apply to you before opening an account.

We retain account records for a set period after closure in line with our data policy. You can request details of what is held by contacting support with your account ID.

Yes. Contact us via live chat or email and we will send the current version of our terms to your registered email address, usually within one business day.

We cross-reference your wallet transaction record with our own account ledger. Include your transaction ID when you contact support so the review can start without delay.

We collect the details you submit at registration — name, mobile number, and wallet information for bKash, Nagad, or Rocket — used solely for account operation and payment processing.

We publish updates directly on this page and may notify you by email to your registered address. Continuing to use your account after an update means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.