Reference

How bdbee Handles Your Personal Information

Your account details, wallet information and activity on bdbee are handled with clear rules — we collect only what we need, store it securely, and never sell it to third parties. Access to our platform depends on your local law and eligible regions.

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bdbee How bdbee Handles Your Personal Information
bdbee Data We Collect and Why We Need It

Data We Collect and Why We Need It

When you open an account, we collect your name, contact details and the wallet identifiers you use — bKash, Nagad or Rocket numbers — to process transactions and verify your account. We also log session activity and device type to keep your account secure. We do not collect more than we need for those functions. Payment data flows through encrypted channels; your

bKash or Nagad number is never stored in plain text. If you contact our support team, that conversation is logged so we can follow up accurately. Eligibility and data handling depend on your local law and the regions we serve.

HOW WE PROTECT DATA

Our Commitments Around Your Privacy

We keep our data practices straightforward. No third-party sales, no unnecessary collection, and clear access for you to review what we hold. These four points cover the core of how we run your data on bdbee.

Encrypted Wallet Links

Your bKash, Nagad and Rocket wallet identifiers are encrypted at rest. The transaction system reads them to process payments but they are never exposed in any readable log.

No Third-Party Data Sales

We do not sell, rent or trade your personal details. Data shared with payment processors like bKash or Nagad goes only as far as needed to complete your transaction.

Access on Request

You can request a copy of the personal data we hold on your account. Contact support with your account name and we will confirm what is stored within a reasonable timeframe.

Session Security

Each login session is tracked to your device signature. If we detect an unfamiliar device or location, your account may prompt re-verification before granting access.

PRIVACY HELP PATHS

Get Help With Your Privacy Questions

If you have a question about your data, want to update stored details, or need to know what information we hold, our support team can walk you through it. Reach us through the channels below and we will respond with the specific information tied to your account.

Live Chat Support Open the chat widget in your account dashboard to ask about stored data, wallet details on file, or how your bKash or Nagad number is used in our system.
Email Privacy Requests Send a written data request to our support email. Include your registered account name so we can locate your record and reply with the relevant details.
Account Settings Path Go to your account settings on mobile or desktop to update your contact number, review linked wallet details, or change your communication preferences directly.

Privacy Terms You Should Know

These are terms that come up when you read a privacy policy or ask about your data. Plain definitions, no legal padding.

01
What is personally identifiable information (PII)?

PII is any detail that can identify you directly — your name, phone number, bKash account number, or email address. We collect PII only when it is needed to run your account.

02
What does data encryption mean for my wallet details?

Encryption converts your Nagad or Rocket number into an unreadable format during storage and transfer. Only authorised payment systems can decode it to process a transaction.

03
What is a data retention period?

The length of time we keep your account records after you stop using the platform. Retention periods follow regulatory requirements for the eligible regions we serve.

04
What is KYC in the context of privacy?

KYC (Know Your Customer) is the identity check we run when you register or withdraw. It requires you to share ID documents, which we store securely and use only for verification.

05
What are cookies and how do we use them?

Cookies are small files stored on your device when you browse. We use them to keep your session active, remember your login state, and understand how the lobby is used.

06
What does a data access request mean?

A formal request you send us asking what personal data we hold on your account. We are required to respond with that information within a reasonable period.

What You Asked Us About Privacy

Real questions we get from people checking how their data is managed. Straightforward answers, no filler.

Your bKash number is passed to the payment processor only to complete your deposit or withdrawal. It is not shared with advertisers, analytics firms or any unrelated third party.

Yes. Contact our support team with your account name and request deletion. Some records may be retained where local regulations or transaction history rules require it, and eligibility depends on your region.

Inactive accounts are held for the retention period required under applicable rules for the regions we serve. After that period, personal details are removed from active systems.

Go to account settings on mobile or desktop, select the payment or contact section, and edit your Nagad, Rocket or bKash number. A verification step confirms the change is authorised by you.

Your session and transaction logs are visible only to you and our authorised account team. They are used to resolve disputes, verify payments and secure your account — nothing else.

Mobile sessions use the same SSL-encrypted connection as desktop. If you close the app or are inactive for a set period, the session ends and you will need to log in again to access your account.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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