Reference

How bdbee Handles Your Personal Data

When you open an account with us, we collect only what we need to run your account and process payments through bKash, Nagad, and Rocket.

Account data kept securebKash, Nagad, Rocket payment data protectedYour right to request or delete dataNo data sold to third partiesContact us to correct your records

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply technical and procedural controls to protect the data you share with us. Your account password is stored in hashed form — we never hold it as plain text. Payment data from bKash, Nagad, and Rocket transactions is handled over encrypted connections, and wallet numbers are masked in our records after verification is complete. Our internal access controls mean only authorised staff can view account-level data, and only when a specific operational reason exists.

Encrypted Payment Data

All bKash, Nagad, and Rocket transaction data moves over encrypted connections. Wallet numbers are masked in our records once your payment is verified and credited.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your settings. You can clear or block cookies through your browser settings at any time.

Data Retention Limits

We keep your data only as long as your account is active or as required to resolve disputes. Once your account is closed and obligations are met, we delete or anonymise your records.

Right to Access and Correct

You can request a copy of the data we hold on you or ask us to correct inaccurate details. Contact us via live chat or email and we will handle your request directly.

What We Collect and Why It Matters

bdbee Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we record the transaction reference, wallet number, and amount to verify the payment and credit your account correctly. We also collect device

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and session data — the type of browser you use, your IP address, and how you navigate the platform — to keep your account secure and improve how the site performs on mobile. Cookies help us remember your login state and preferred settings between sessions; you
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can manage cookie preferences through your browser at any time. We do not collect more than we need. Payment data linked to bKash, Nagad, and Rocket transactions is retained only as long as required for account verification and dispute resolution. We do not sell, rent, or
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trade your personal data to outside parties for marketing. Where we share data with service providers — such as payment processors and fraud-screening tools — those providers are bound by strict data-handling agreements. Your use of this platform, and our handling of your data, is subject
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to your local law and the rules of eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to access, correct, or remove data we hold on your account, contact our support team directly. We handle privacy requests separately from general account queries, so please state clearly that your message is a data or privacy request. Response times vary; we aim to acknowledge your request and confirm next steps as promptly as we can.

Email Privacy Request Send a written data request to our support email. Include your registered account name and the specific data you want to access, correct, or delete.

Live Chat Support Open live chat from your account dashboard and tell the agent your request is a privacy matter. They will log it and route it to the right team.

Account Dashboard Settings Some data fields — display name, contact number, linked wallet — can be updated directly inside your account settings without contacting support.

Your Privacy Questions Answered

These are the questions we hear most often about how bdbee handles personal data. If your question is not covered here, reach out to our support team and ask specifically about a data or privacy matter.

We collect your name, email address, contact number, and the wallet details you use for bKash, Nagad, or Rocket transactions. We also log device and session data for security purposes.

We only share data with service providers directly involved in running your account — such as payment processors for bKash, Nagad, and Rocket. We do not sell or trade your data for marketing.

We retain data for as long as needed to resolve any outstanding disputes or meet our obligations. Once those are settled, we delete or anonymise your records in line with our retention policy.

Yes. Contact our support team by email or live chat and state clearly that you want a data access request. We will confirm receipt and explain the next steps for your specific request.

Some fields like your contact number or linked wallet can be updated in your account settings directly. For other corrections, contact support and state it is a data correction request.

Payment data moves over encrypted connections, and wallet numbers are masked in our records once your deposit or withdrawal is verified. We apply strict access controls to all payment-related data.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBdbee Glossary InfoAbout Us

How bdbee Handles Your Personal Data

Data Handling, Cookies and Account Security

Encrypted Payment Data

Cookie Controls

Data Retention Limits

Right to Access and Correct

Reach Us About Your Privacy

Your Privacy Questions Answered

01 What personal data does bdbee collect when I open an account?

02 Does bdbee share my data with other companies?

03 How long does bdbee keep my personal data after I close my account?

04 Can I request a copy of the data bdbee holds on me?

05 How can I correct wrong information on my bdbee account?

06 Are my bKash and Nagad payment details safe on bdbee?

Privacy Policy

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